Company Profile
The Holt Property Group Story
"Buying, Selling and Leasing Property through the team at Holt Property Group is something you can look forward to. Such a journey should be a cause for excitement and celebration and each member of our team will work together to make it just that."
In 2002, with 14 years experience working with some of the most successful agencies in the country, I found myself somewhat disillusioned. I knew that regardless of the industry accolades and ongoing success that there was huge room for improvement in the areas of customer service and ultimate satisfaction. As a senior salesperson and having outperformed 98% of sales people worldwide, I was, on occasions able to influence office policy, but most of the time I found my initiatives where given a polite hearing and little more. I realised that if I was to effect real change and implement my initiatives, I would have to take the next step and open my own agency.
In 2003 we opened James Holt Properties Pty Ltd and set to work creating the finest real estate company in the world. What motivated me was the knowledge that it could be done better and with integrity. The old stereotype of the slick, fast talking real estate agent had run its course. People were crying out for a professional organisation they could trust. An organisation that valued their clients and built a business based on integrity and exemplary customer service. An organisation that recognised their clients as intelligent, well informed and deserving of respect. I am excited everyday by the challenge of shaping an organisation that excels at providing everything you could ask for from your real estate agent.
In 2003 we opened James Holt Properties Pty Ltd and set to work creating the finest real estate company in the world. What motivated me was the knowledge that it could be done better and with integrity. The old stereotype of the slick, fast talking real estate agent had run its course. People were crying out for a professional organisation they could trust. An organisation that valued their clients and built a business based on integrity and exemplary customer service. An organisation that recognised their clients as intelligent, well informed and deserving of respect. I am excited everyday by the challenge of shaping an organisation that excels at providing everything you could ask for from your real estate agent.
At Holt Property Group we are motivated to be the very best. We continually fine tune our systems and our knowledge to find better ways to achieve our clients' goals. We are a learning organisation dedicated to training and implementing new initiatives to keep improving our service and to set the standards for others to follow. We regularly review our structure, systems and processes, asking ourselves: “How can we improve our service to our clients?”
While our expertise is selling and managing residential property, we have a range of complimentary services to make it easier for you to achieve your real estate goals. We want the process of buying and selling to be an exciting, seamless experience for you.
We invest in cutting edge technology to manage our systems and to measure our results, whilst still providing a personalised service throughout the sales or management process. Our sophisticated sales and management systems help us maximise results while continuing to offer excellent customer service.
Our reputation is built on:
Integrity: It’s important to you and equally as important to us. Only by giving frank and honest advice, can we maintain our energy and our focus.
Communication: We communicate regularly and effectively with all our clients to keep them updated and informed.
Customer Care: We have the systems and the personnel to ensure the highest standards of genuine client care. However, we also recognise that perfection is a journey, not a destination. There will always be room for improvement so our clients are encouraged to provide us with feedback so we can make any necessary adjustments.
Marketing: Our creative and professional marketing is essential to achieving the very best exposure for your home. No stone is left unturned to ensure our advertising attracts the right buyers at the best price.
Results: Our record for achieving superior results is the direct result of our passion and commitment.
To succeed as an organisation and achieve our goals, we continually invest in developing our people, refining our systems and upgrading our service standards. More importantly, we recognise that our success is measured ultimately by one thing, and that is our client satisfaction.
We value our past and future clients, understanding that good working relationships are best built when we are true to ourselves and true to our clients. We know instinctively that only genuine people can boast genuine success. As we continue to hone our skills and expand our business we continue to be enthusiastic, optimistic and grateful for your support, but most of all, we promise to simply be ourselves.
Holt Property Group
Winners Menai District Business Awards 2 years in a row
2006 and 2007 for Professional and Advisory Services